Testimonials

What do YOU think?

If you have had a good experience shopping at Run and Become, or at one of our events, we would be very grateful if you take a moment to share your views on your favourite review site below. We know we're not perfect, but we always strive to get closer! If our service has not reached your expectations in any way, please do contact us directly and let us know, so we can do our best to put things right.


London Store:

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Edinburgh Store:

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Cardiff Store:

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I wouldn't buy my running kit anywhere else. Staff knowledgeable and friendly. Huge range of running shoes too, in all sizes.
Michael Hanlon, from Google+ Review

I cannot praise the quality of service too highly! This is the third time that I have bought running shoes from Run and Become and every time they have been so helpful. On this occasion the attention to detail, the time and care taken were exceptional.
Carlos de Sousa, from Google+ Review

Get the right shoes. The service in this shop can not be faulted, highly recommended. The sales staff go out of their way to ensure that you get the right shoes.
Wilbaforce, from Google Maps Review

I didn't know customer service like that was available at all; you couldn't ask for any more. Can't recommend them highly enough; excellent.
Sam Taylor, from Google+ Review

Excellent service! They took the time to try several shoes and check out the running gait. I definitely will come back again.
Matthew Kenworthy, from Google+ Review

Incredible customer service, the best customer service you could wish for. They know exactly what they are doing so you trust them completely. And they take time. Brilliant!
Walkaboutnick, from Google Maps Review

Really great customer service. It's incredibly important that this kind of shop succeeds, or we'll all end up buying unsuitable and badly fitting running shoes over the internet. Well worth it!
Michael Medhurst, from Google+ Review

I wouldn't go anywhere else for my running and nutrition needs. The staff are always so welcoming, helpful and well informed. My legs are in good hands! Their evening workshops and series of races at Battersea Park during the year are also amazing.
Stephen Campbell, from Google+ Review

Where is the six star button? This shop has to have THE best customer service of any shop in London, I went in to look for shoes, the process was explained, I came back later and after 30 mins of patient testing of a range of shoes bought a pair of New Balance 860 v3 shoes which are just superb. Cannot rate this place highly enough - shop nowhere else if you are into running in London (or in fact anywhere in SE England as I am from Hampshire...)
Andrew Johnston, from Google+ Review

There are so many types of running shoes in the store it would be really confusing but the staff are so so helpful. I was seen to straight away and by just looking at my feet and the way I walked the woman was able to reccommend different types of shoe that would be most suitable for me. Great service!
Alex and Sarah, from Qype Review

Run and Become is THE PLACE to come and get your running shoes (and indeed everything else you need as a runner) where the service is attentive, complete and second to none. Customers don't just try their shoes on - the experienced staff will get you to pop outside the shop to test run a short stretch of the pavement and watch your posture and give advice accordingly. Extensive stocks.
PAB01, from Qype Review

I popped into the shop Saturday before last to buy some new running shoes and was incredibly impressed with the level of service. I was served by Barbora and she was polite, friendly and it was obvious that she really know what she was talking about. I ended up purchasing some Saucony shoes which I’ve used a few times now and they’ve proved to be a great choice for me.
Such a positive buzz about the shop and I would never go anywhere else now to buy running gear so good work all of you!
 

Cass (via email)

Thank you for your help. I found it very warming to have somebody more interested in my needs rather than just trying to sell me some trainers.
Mu'Dita (via email)

I don't know the name of the woman who talked me through my purchase, but she was brilliant, well informed, and you have a very happy customer. So thank her when you find out who she is!
Juliet (via email)

I just wanted to say thank you for the fantastic, warm, friendly service I received in your shop today. As I said, I find most sports orientated shops very intimidating. Your staff were professional, knowledgable, thorough and kind which made my visit a really enjoyable experience.
Emily (via email)

Probably some of the best service I have ever received, many thanks.
Angela (via email)

Hi, I would just like to say a huge thanks to the staff at the Edinburgh shop today. Their attention to detail and over all knowledge was brilliant and helped me find the correct running trainer for me. Will deffo be back after such great service. A million times better than other the other running shop in Edinburgh!!
Keith (via email)

As always, I received an amazing customer experience when I bought a pair of Nike running shoes recently. I received help that will definitely benefit my training and development. Myself and my father have shopped at Run and Become a few times in the past and will always recommend the company to others. The expertise is amazing and blows any other high street retailer out of the water. Fantastic.
Ieuan (via email)

Your service is so great, really go extra miles to assist your customer. As I read from other previous customers they all praised so much about Runandbecome staffs that you guys are so helpful, knowledgeable and professional. Now I confirm that you guys really live up to expectation. definitely will recommend your store to all of my friends.
Pow (via email)

I just want to make sure I take a little time to say thank you for your support and efforts last Saturday evening... I had just lost my bag, with my trainers and all my running gear, that I had brought with me from Edinburgh, to run the London marathon on the Sunday. Lost property not open until the Monday, and only a 1 in 4 chance of ever getting my bag and gear back... Somehow, miraculously, you managed to help kit me out in the 15mins before closing... I just want say a huge thank you for helping calm me in my moment of panic, getting me kitted out for the next day, and enabling me to run the London marathon... Yes, I did end up with 5 blisters...(the new shoes had obviously not had time to be broken in)…[but] I completed the marathon in 5 hours, 11mins and 5 seconds... Many thanks for helping make it possible!
Lydia (via email)

Just wanted to write to say how impressed I was with the customer service I received today in the Edinburgh Run and Become shop from one of your team.... it was clear she had a real determination to find me the best possible combination of shoes, socks and also lace-tieing technique. She showed complete patience and interest throughout... I never felt pressurised... focus was on getting the best outcome for me and not on making the biggest sale. This is the first time I've written to a company to praise customer service - it really was a step above most service you get in other shops.
Andy L (via email)

I walked out with a new pair of running shoes, some 'barefoots' and a sports bra all thanks to the great service and knowledge provided by the friendly helpers. Knowing I'm buying shoes that actually work for me is a great plus. I never go anywhere else and I certainly would not have bought barefoots without some serious advice! R&B is a winning formula if you ask me and I always come away feeling happy.
Susie (via email)

Just bought a new pair of running shoes at R&B. This is the third or fourth pair I've bought there and it is always such a pleasure. Its your staff that make the difference - they are brilliant! Its so nice to be served with courtesy by staff who really know the products they are selling - and I always look forward to my jog up and down Palmer St under the watchful eye of a R&B staff member!
Matthew (via email)

i went into your cardiff store on thursday to buy some new running shoes and was served by Becky Xerri what a wonderful lady extremely polite and very very helpful, while i was there i was telling her i had been to the doctor because of my knees (i have only been running for 4 months) the doctor had advised ibuprofen pain killers and an xray, i told becky about this and she advised me to try flaxseed oil which i bought immediately and in 3 days i have only had very slight pain once, she knows what she is talking about, so please can you tell becky i have wrote to you about her, im sure all your staff gives the same excellent service they deserve a bonus...thank you, sarah

Your help and attention to customer service has been simply exceptional. I will certainly be purchasing and recommending run and become to friends and colleagues in future.
Christian (via email)

I just wanted to write and say how amazing the service that I got was at the London branch of Run and Become. I went over on my lunch hour to get new trainers and it ended up taking ages because the staff (whose names I’m sorry to say I’ve forgotten) were adamant that they wanted me to get the right pair for me. I’m delighted with the trainers (I haven’t done any long runs yet obviously because I’m breaking them in as instructed) and the staff were wonderful. I haven’t stopped going on about the shop since then and I won’t be buying trainers from anywhere else in the future. Thanks again!
Emma (via email)

I went last week to your Victoria branch and received an outstanding service, I was seem by a very friendly and knowledgeable staff members and left really satisfied, 10 out of 10! Congrats and thanks!
Augusto (via email)

I picked up some new shoes today from your London store, I was helped by several people and it was great to get buying advice from people that are actually runners.
Martin (via email)

Just a quick note to say a BIG thank you to Petra, who has been helping me with my shoes for at least the past 3 years (probably more...) and always gives careful, considered advice, takes the time and care to go through all of the options and who exudes such positivity and joy. It's a pleasure to come to your shop and the main reason I keep coming back, and the reason why I always recommend you to my running friends, is Petra!
William (via email)

I bought a new pair of running trainers on Monday and like every other occasion I have come to the shop over the past 11 years, the service was excellent. It is so common nowadays to get bad service that you become used to it. Therefore it is refreshing to come to your shop and know that the service will always be impeccable, which is why I always recommend people go to you to buy their running trainers. I was served by a lovely young lady called Gemma who was not only knowledgeable, informative and extremely helpful she was very friendly too and it was very nice to chat to her. As Manager of a gym myself I know what it is like to work in the service industry and not feel like your efforts are appreciated so please could you pass on my thanks and gratitude to Gemma for doing such a great job for me. As usual the trainers are great and the service like every other visit was its usual high standard. Many Thanks.
Duncan (via email)

I just wanted to write a quick message to thank you for your service when I visited the store a few weeks back. I sometimes write emails to complain so I thought I should write an email when the service was so good. As well as what seemed to be exceptional professional understanding (I have no idea - you could have said anything and I would have believed you) it was when you persuaded me not to go for barefoot running because of the time commitment I would need to give and how this might not fit with my current lifestyle that really showed you were a cut above. You could have easily sold me an expensive pair of barefoot running shoes but you did not. You even knew I was moving to the States so there was little chance of repeat custom. So thank you for being both honest and knowledgeable. Keep up the good work.
Tom (via email)

Just a quick email to say thanks for the great service I recieved today. I am fairly new to running and training for my first half marathon and Jennifer today helped me enormously. Not just correctly fitting me for new trainers but giving great advice and strength exercises to help with sore knees. I didn't feel intimidated once as I had done when I entered and soon left other well known running stores.
Melanie (via email)

Quick note to say thanks for all the help I got buying some trainers - twice - the staff were a great on both trips, friendly and hugely knowledgable.
Phil (via email)

This is to say with gratitude that the service, advice and assistance I was given yesterday in your London shop was outstanding. Unfortunately I don't know the name of the girl who patiently and without any pressure attended to me but she was excellent. I bought a pair of Brooks (for over pronating) and ran in them today and am most pleased - no blisters, no problems, great shoes. Luckily a friend recommended your store to me after a frustrating trek around 4 other known ones. So good work to the whole team and I'll definitely make the trip to London again after the summer to see how my gait's going and to purchase any other needed gear. It's places like yours that restore one's faith in England! Kind regards, Eleanor.
Eleanor (via email)

This was the first time that I have used one of your shops and I would just like to say that the customer service that I recieved was first class... at no time did I feel rushed or under any pressure to buy any paticular product.
Gary (via email)

Just wanted to say well done to your ever helpful staff who welcomed me on Saturday morning and looked after my needs in the usual cheerful and efficient manner. I have been buying my shoes from you for over 30 years and make a point of coming to you from Gloucestershire whenever I need a a new pair of running shoes. Each year I have to consider as my final purchase as my 76 year old legs complain more and more - God willing I will be back in 2014!
Jerry (via email)

I am writing to praise the service I received in your Palmer Street store today. I am a notoriously difficult customer, as I have flat feet and wear orthotics in my shoes. I must have been there for about an hour, at the end of a very hot day, yet she could not have been more helpful and informative as she ran up and down the stairs getting different pairs of trainers in different sizes for me. I always have trouble choosing a pair that feels right but she was able to offer me a lot of good advice and I eventually came away with a pair that felt really good.
Andy (via email)

We would like to pass on our sincere thanks to the Cardiff store for a great customer experience today. My son (10yrs) needed his first set of running spikes, his running club mentioned a few Stores to try including Run and Become. Living in Mid Wales there is not much choice. The places we tried closer to home in Shrewsbury were not very helpful over the phone, so we decided to give the Cardiff Run and Become store a call. I must say the lady we spoke to was most helpful and knowledgable. Consequently we decided to drive the 2 hours each way for a visit! Well what a fantastic freindly service, I think Sophie helped us today, making sure the fitment was correct etc and advised regarding the spike length. The store has a very friendly atmosphere, really positive, friendly, knowledgable staff and plenty of choice. Thanks once again. I have a very happy son :) We will be back and definitely sharing our experience with club colleagues!
Tony (via email)

Just wanted to say that the service I received today, when I bought a pair of runnung shoes, was excellent - first class. Thank you.
Roger (via email)

I passed by you shop by accident. I am a triathlete and generally buy my running shoes and equipment from Runners Need or from branded shops like Nike. I have to say, I was blown away by the customer service and attention to detail within the London store. The staff are very friendly and well qualified and their natural gait analysis is superb as opposed to being placed on treadmill by people that do not have in depth knowledge.
Neill (via email)

I have shopped in Run & Become for years and I just wanted to say that their customer service is fantastic. The girls are fantastic and always give me good advice. I now live in France but still come back to Edinburgh to buy my shoes and catch up with what is going on.
Audrey (via email)

I just wanted to thank you for the "experience" I received today, not only did I learn a lot about the shoes and the brands, but I really enjoyed the patience and personal feel that you guys offer in spades. In truth, after 10 minutes with you, if you have had told me to buy wooden clogs, I would have done! I only buy shoes from you now (and I live in Singapore). Thanks again.
Jason (via email)

I just wanted to thank you for the brilliant service I received on Tuesday. I missed the names of both the lady who fitted my shoes and the lady who put things through the till, but they were both professional and cheerful and generally fab, and I wanted to let you know that.
Carol (via email)

These guys are fantastic, they take the time and ensure you get the shoe that is right for you. 5 Star service!
Robert (via email)

I live in Northern Thailand where my choice of Running shoes is fairly limited and I have been dreaming about visiting your shop in Victoria for a very long time. I went to the Victoria shop and was served by Jennifer. What an absolute delight to have been helped by such a knowledgeable and charming person. She made my visit so enjoyable and an absolute pleasure. I only bought a pair of Vibrams this time but I will be returning next week to buy some New Balance Minimus. You must be extremely proud and privileged to have such a wonderful Assistant informing and helping people. Her help and advice was so wonderful I felt it necessary to write and tell you of your fantastic asset.
David (via email)

Just wanted to say thank you for some great, knowledgable and practical advice/service I got today when buying a pair of vibram fivefingers. I didn't get the assistants name but the receipt said Petra. She spoke with confidence and authority, which really helped in selecting the correct shoe.
Stephen (via email)

Very impressive and friendly customer service. It is much appreciated, as I too work in a similar job and understand what a high level of service is.
Barney (via email)

I called in the London store today and bought a pair of Asics shoes. The young lady who sold me the shoes gave me good advice and was very helpful. Probably the best buying experience I have had this year. My compliments to her, and the store.
Chris (via email)

Just wanted to say how very kind, friendly and helpful, the two staff members were! I am not a very confident jogger, but they really encouraged me, and helped me learn a bit about training and nutrition. I am currently training for my first ever marathon. If I need any more gear or advice, I shall certainly try to visit again!
Ellie (via email)

All I can say is that the whole experience was excellent. From the moment I walked through the door I was made to feel like a valued customer. The level of expert service (with an equally wonderful genuine smile) I received was second to none... Thanks Gemma and thanks Run and Become for such excellent service and a great range of products. I will certainly return.
Mark (via email)

I am contacting you to thank you for the excellent customer service I enjoyed when I visited your London (Victoria) branch. I am a Greek resident and an amateur runner. A friend of me gave me a recommendation for your shop. So, when I visited London last week on a business trip, I found the opportunity to visit your branch to buy my new running shoes. I have only to say the best for your employee Chanice who assisted me to buy the ideal running shoes for me. So, please pass my thanks to Chanice for her outstanding customer service. It is for this customer service that I will recommend your shop in every opportunity I have.
Nicos (via email)

Inspirational Running Events and Workshops

I attended the workshop last night and I thoroughly enjoyed the session, very useful, supportive and fun. 10/10! (Can we have them every month!). I'm signed up to the newsletter now and will definitely be attending future workshops/evenings and will encourage my running friends to come too.
George (via email)

Firstly can I say thank you for having me along at the last barefoot running workshop a couple of weeks ago. To say that I am finding your shop/company one of the best in London is an understatement. The talks are an amazing way of getting similar minded people together. it is really positive and enthusiastic. Thank you.
Adam (via email)

Just a quick note to thank you for putting on last nights barefoot running clinic. I really enjoyed it as did my running buddy I brought along. I will see how I get on especially with the brand new shiny five fingers I bought last night. I have to say, I think putting these events on is such a brilliant idea for promoting your shop. Your website and store are so much more than that, for me they are an experience too. Well done and keep up the great work.
Digby (via email)

Online Shopping Testimonials

Hi, I just wanted to say a big thank you for the way the order was carried out. it is so nice to deal with a friendly and efficient company who knows what they are doing and carries it out in an efficient and friendly way. You should all be very proud to work for such a company.
Chris (via email)

Hello there, I just wanted to say thank you for the speedy delivery on my recent order. And also for applying the discount post payment. As ever, such a wonderful service from you guys.
Jane (via email)

I have to say that the customer service I have received over the years from your Victoria Branch has always been first class - it's really a rare thing nowadays to find any genuine aftercare in any retail milieu. So a big 'Thank you' from me to all the team in Palmer Street.
Jon (via email)

Your customer support before my order, checking US versus UK shoe sizing, and now after, has been nothing but stellar. There isn't a whole lot more a customer can ask for. I appreciate the prompt response, thanks.
David (via email)

I cannot thank you enough for the tireless effort to get in touch with me and fill this order! I will be telling my friend that he should frequent your shop to purchase additional gear as your customer service and products are top notch! Best wishes and happy running!
Allison (via email)

Practitioner Testimonials

We would have no hesitation to recommend Run and Become to our patients. All staff are very friendly and helpful. They are extremely knowledgeable with a wide range of products to suit all level of runner.Thank you for all your help over the past number of years and we look forward to continue working with you in the future.
Space Clinics

Run and Become has been my own personal choice of running shop for many years. The staff are always very friendly, helpful and knowledgeable and ensure that you get the best possible running shoe for your requirements. I refer my clients; elite athletes, serious amateurs and new runners to Run and Become as I am 100% confident that they will receive an exceptional level of service and the most appropriate shoe for them.
David, Life Fit Physiotherapy

I would recommend anyone wanting to buy running shoes or gear to visit Run and Become as their expertise and experience is second to none and you are guaranteed of professional service with a smile. It is run by runners for runners and they will take the time and effort to make sure you get the right item suitable for you and above all - they care!!!
Trevor Weavers

I always recommend Run and Become because it is the backbone of the running community in Edinburgh and has pioneered the way for runners. The shop has a fantastic range of products and the staff are all very friendly, helpful and knowledgeable. Run and Become inspires people to run as a way of life and a philosophy.
Benedetta Gaetani d'Aragona