Our Returns PolicyPurchases made via our website:
If for any reason you are not satisfied with your website purchase you may return it within 15 days for exchange or refund providing the goods are unused. Postage charged at the time of sale is non-refundable. Any return postage is covered by the customer. Drink and food purchases may not be returned for exchange or refund. For reasons of hygiene, underwear cannot be returned for exchange or refund, unless faulty. We are unable to accept back any goods that have been worn or laundered, unless they are faulty.
Purchases made at our retail shops:
Goods purchased at any of our retail shops may be returned for exchange or credit note within 28 days of purchase with a valid receipt. Goods purchased at a reduced price cannot be returned for exchange or credit note, unless faulty. The same restrictions apply to drinks, food supplements and underwear as quoted above. Refunds will not be given for goods merely unwanted. This does not affect your statutory rights.